Carlos Miyares IV

Recruited to elevate security posture and operational efficiency. Collaborated with C-Suite to develop a robust cybersecurity vision and strategy. Spearheaded cloud-first transformation, modernizing infrastructure and policies for 5,000+ users and devices. Achieved HITRUST, SOC II, and PCI accreditation while optimizing costs and resources.

• Cybersecurity Compliance & Accreditation: Led the organization to achieve HITRUST, SOC II, and PCI accreditation leveraging Microsoft Purview for compliance monitoring, Azure Policy enforcement, and Vanta for automated evidence collection and continuous compliance tracking. Established a continuous compliance framework reducing audit preparation time by 60%.
• Cloud Security & Governance: Architected and implemented cloud-first security strategy using Azure Security Center/Defender for Cloud and Orca Security for CSPM, deploying custom Azure Policies across 500+ resources. Implemented Conditional Access policies in Microsoft Entra ID, custom Intune compliance policies, and automated Azure Access Reviews. Migrated from domain-joined Windows to a fully cloud-based Intune solution supporting 5,000+ endpoints.
• Security Operations & Incident Response: Established and managed SOC utilizing Microsoft Sentinel as primary SIEM/SOAR platform. Deployed SentinelOne EDR across 5,000+ endpoints with full integration to Microsoft Sentinel. Developed 50+ custom KQL queries for proactive threat hunting and integrated telemetry from Orca Security and Arctic Wolf. Reduced MTTR by 40% through PowerShell and Azure Logic Apps automation.
• Identity & Access Management: Led advanced IAM solutions leveraging Microsoft Entra ID and Azure Identity Governance. Eliminated SMS/voice MFA enforcing phishing-resistant methods only (Microsoft Authenticator, YubiKey, OTP). Implemented SSO for 100+ SaaS applications with risk-based Conditional Access. Deployed Azure Entitlement Management for self-service access provisioning. Led BYOD initiative with Intune MAM policies enforcing data protection on personal devices. Automated quarterly access reviews via Azure Logic Apps, reducing manual review time by 75%.
• Data Loss Prevention & Email Security: Implemented and managed Proofpoint email security with DKIM, DMARC, and SPF authentication. Integrated Proofpoint with Microsoft Purview DLP policies and automated incident response workflows using Power Automate and Azure Functions. Reduced data exfiltration detection and response time from hours to minutes. Deployed ZScaler for secure web gateway and CASB capabilities.
• Automation & Process Optimization: Developed extensive automation framework using PowerShell, Python, and Azure Logic Apps to streamline security operations. Created automated playbooks for incident response scenarios, reducing manual intervention by 60%. Built custom integrations between Microsoft Sentinel, SentinelOne, and ticketing systems (ZenDesk/Jira) using Azure Functions and REST APIs. Automated security baseline deployment via Azure Resource Manager templates and Azure Policy.
• Vulnerability Management & Threat Analysis: Established comprehensive vulnerability management program using Orca Security and Arctic Wolf for continuous posture monitoring. Developed automated remediation workflows with PowerShell and Azure Automation, achieving 85% reduction in critical vulnerability exposure time. Conducted daily threat analysis using Microsoft Sentinel, Azure Monitor, and Log Analytics workbooks. Integrated vulnerability data with ZenDesk and Jira for streamlined remediation tracking.

Elevated technical support and operational efficiency by collaborating with senior leadership to implement a robust cloud support framework for 300+ clients across Office 365 and Azure. Led a team of five remote engineers. Named Employee of the Quarter Q2 2021.

• Technical Support & Cloud Expertise: Delivered advanced technical support for 300+ clients across Microsoft 365 and Azure platforms, including Microsoft Entra ID (Azure AD), Exchange Online, SharePoint, Teams, Intune, and Azure Resource Manager. Maintained 98% customer satisfaction rating while managing complex multi-tenant environments.
• Team Leadership: Led a specialized team of five remote employees, providing technical guidance and mentorship for resolving complex Azure and Microsoft 365 issues. Developed PowerShell-based troubleshooting tools and documentation to improve team efficiency and standardize response procedures.
• Certifications: Earned 12 Microsoft and industry certifications, demonstrating deep expertise in Microsoft ecosystems, Azure infrastructure, cybersecurity, and network architecture. Applied certification knowledge to provide consultative guidance to clients on best practices.
• Client Engagement & Optimization: Conducted comprehensive license reviews and Azure cost optimization assessments, helping clients reduce unnecessary spending while improving security posture. Utilized Azure Advisor, Azure Monitor, and custom PowerShell scripts to provide actionable recommendations.
• Recognition & Service Excellence: Named Employee of the Quarter in Q2 2021 for outstanding performance resolving intricate technical issues. Managed Microsoft Premier Technical Account with monthly service hour reviews, ensuring high standards of service delivery and client satisfaction across 300+ organizations.